Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking and drop-off without signature.
If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.
Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees
vary according to a total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct
orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk,
but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
We ship Australia wide for all orders. All EMT orders will be shipped out within 7 working days after payment has been received and confirmed.All Shipping over 20kg is required to go via couriers. In this case, a household address (other than a PO Box address) and daytime contact number are required
. Failure to provide your household address and/or daytime contact number may cause a delay in the delivery.
Free Shipping on orders over $99 does not apply to pick-up in-store only items.
30 day returns -We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it.However, you will be responsible for all shipping charges to facilitate. To refund /cancel an order, we will refund you an amount equal to the price you paid for the product
, less all shipping costs & 25% restocking fee. You must lodge a return request via the 'eBay message". Items returned must be in 'as-new' condition.
This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging.
If you cannot return an item 'as new' in its original packaging.
Non-returnable items excluded from all change of mind returns include:
-Products described as "made to order".
-All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)Within 5 business days of receiving your return, and subject to confirming it is in 'as new' condition, we will issue you
Please note, no matter you purchased an item with promotional shipping (discounted or free shipping) or a full price product,
we will deduct both the actual shipping costs to you and the cost of the return shipping to the warehouse will be deducted.